Great Company, Even Better People

Since 1984, Dyess Air has worked to provide our customers with quality, dependable solutions for their heating and cooling needs. This customer-focused mindset has made us a leader in the local industry, and we couldn’t do it without a dedicated team of professionals.

From our Homeowner’s Guarantee to our fully trained, NATE-certified technicians, we go the distance to make sure our customer’s experience with Dyess Air is exceptional. This customer-focused mindset starts with hiring the best our industry has to offer.

Dyess Air cares about our employees, too. We offer a generous benefits package including health insurance, continuing education, and more. We know when we treat our employees well, they treat our customers well.

We are always looking for customer-focused, hard-working individuals to join our team. We encourage all our employees to achieve 100 percent customer satisfaction at all times. If you would like to join our team click here to fill out an online application.


  • Customer Service Representative (CSR)

    Work Hours:

    8:00 – 5:00 Monday through Friday, some overtime.
    Some Saturdays may be required and hours may change.

     

    Primary Job Function:

    To answer the phone with a pleasant voice and take care of the customers needs.

     

    Reports To:

    Branch Manager/Service Manager

     

    Daily Duties:

    1. Show respect for all co-workers.

    2. Answer the phone on the first or second ring.

    3. Always be pleasant to the customer.

    4. Establish the time frame (morning or afternoon) as to when the customer wants service. You can give estimated times (early morning or late morning etc…), but always let the customer know they should receive an email from the Technician when he is on the way, provided we have their email address.

    5. Verify customer information and make sure it is correct.

    6. Capture customer email address. ( This is used by our Techs to communicate with the customer )

    7. Record good information for the Tech. ( how many systems, which system is in need of repairs, location of system).

    8. Record what kind of problem the customer is experiencing.

    9. Record if the owner will be home, or if they left a key, where the key can be picked up, door codes, garage codes etc.

    10. Always ask the customer “How will you be paying for the service today” and note that on the dispatch for the Tech – customer will be paying by check, credit card, cash of if the customer is approved to charge. GOOD NOTES FOR THIS.

    11. Keep the calls polite, informative and brief.

    12. Add notes to the customers’ account – IE: left message for customer…customer rescheduled due to… Sent the following issue to Katie/Dustin…* And also removing notes once task/ issue is completed so we can keep the account clean.

    13. Assist the dispatcher and respond to all service messages left overnight by email or internet.

    14. Assist the Dispatcher with special request.

    15. Assist the PMA Dispatcher with special request.

    16. Assist the Branch Manager with special request.

     

    Performance Indicators:

    1. Customer Satisfaction.

    2. Accurate customer information.

    3. Communication.

    4. Non-Duplication of customers.

     

    Expected Goal:

    Provide excellent customer service that exceeds our customers expectations and record accurate and required information from our customers and convey that to the dispatcher in a pleasant environment.

  • Comfort Consultant

    Work Hours:

    24 – 7

     

    Primary Job Function:

    To present our company to potential customers in a manner that leaves a favorable impression thereby obtaining sales for the company that are competitive and profitable.

     

    Reports To:

    Office Manager/Owner and/or Sales Manager

     

    Daily Duties:

    1. Show respect for all co-workers.
    2. Keep appointments with customers as scheduled.
    3. Always make a site visit before you quote a job. (never quote site unseen)
    4. Inform customers of all special promotions, the benefits of high efficiency equipment and optional equipment and products.
    5. Offer Financing on all proposals and explain details to the customer.
    6. Present a proposal at the time of the first call if possible and email to the customer.
    7. Always present the proposal in person.
    8. Greet and assist all walk-in customers, establish an appointment to view their home and present proposal.
    9. Give sales presentations, as outlined on our company selling process. Use company price books.
    10. Turn in all required paperwork to the sales Coordinator or appropriate person within 24 hours of the customer signing the contract. This includes a job pack with pictures of the job and all necessary notes, drawings etc., to adequately communicate the job to the Operations Department.
    11. Return to all completed jobs for quality checks, ask for referrals and use door hangers if allowed. COLLECT FOR THE JOB.
    12. Other duties as assigned.

     

    Performance Indicators:

    Certain key business indicators will measure the effectiveness of the Comfort Consultant. These include the following:

    1. Frequency of meeting target revenue goals.
    2. Customer Satisfaction – Returning to the job for quality inspections to make sure the job is complete and installed according to your quote.
    3. Customer complaints about not being on time or returning calls.
    4. Consistently strive for referrals on all jobs – 25% of leads should be generated from referrals.
    5. Up sell High Efficiency Equipment.
    6. Collections – The amount and age of your Accounts Receivable.